Shipping policy

 

Last updated: 06/10/2024

 

All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.


Orders received on:

- weekdays before 06:00 BST - *will be shipped out the same day

- weekdays after 06:00 BST - *will be shipped out the next day

- weekends and bank holidays - *will be shipped out on Monday / the next working day

* does not apply to personalised/custom-made items

Rush

You have a choice to pay extra for rush service, we will make sure that your order is processed with priority and we will do our best to get it out on the very same day (this will depend on the time the order was placed)

 

We offer a fixed £1.50 standard delivery (1-4 business days) and a FREE standard delivery (1-4 business days) within the UK for orders over £20, as well as *Evri (1-2 business days***), *DPD(1-2 business days***), *Royal Mail Tracked 24 (1-2 business days***) and *Royal Mail Special Delivery Guaranteed by 1 pm the next day**. Evri, DPD, Tracked 24 and Special Delivery shipping methods are based on the despatch rules explained above.

We also offer standard, fully tracked delivery to all EU countries (3-5 business days), the USA, Canada and Australia (5-7 business days). Get free international shipping on orders above £85 with the discount code: FREE

* You are not entitled to a refund because your package is late. For more information please see our Refund policy

** Working days are Monday-Friday, excluding UK Bank Holidays 

*** Delivery time is estimated between 1-2 business days, this is a delivery time and not an order turnaround time and should only be counted from when your order is marked as despatched. We are unable to guarantee any delivery dates for these services.

 

INTERNATIONAL DELIVERIES

 

⇨ You may have to pay EU VAT and customs charges upon delivery ⇦
Please check with your local customs office. 

From July 1st 2021, goods sent from the UK to the EU, regardless of the value, will now be subject to EU VAT.

All parcels are sent as Delivery Duties Unpaid (DDU)
DDU is where your recipient in the EU pays all customs, duties and fees after their goods have arrived in the destination country.
In this scenario, local customs contact recipients, who must pay any outstanding charges before their goods are released for final delivery. Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed.